Acceptable Use Policy

Version 2026-04-20.1 · Effective 20 April 2026

This Acceptable Use Policy (“AUP”) is part of the Terms of Service and applies to every user of the Synaptico platform. If you breach this AUP we may suspend, restrict or terminate your access.

1. You must not

• use the Service to process content that is unlawful, infringes third-party rights, or violates any applicable law including GDPR, the AI Act, sanctions rules, or intellectual-property law;
• upload malware, attempt to introduce code that damages the Service or other users, or circumvent security features or rate-limits;
• probe, scan or test the vulnerability of the Service without our prior written authorisation or an active bug-bounty engagement;
• reverse-engineer, decompile, or attempt to extract the models, prompts, weights or training data of the Service or of the underlying third-party AI providers;
• use the Service to generate content that is deceptive to supervisory authorities, for example by crafting prompts or inputs intended to cause the Service to return a lower risk classification than is warranted by the actual AI system;
• present AI Outputs (classifications, assessments, FRIA drafts, reports) as certifications, conformity assessments, legal advice, or authoritative regulatory determinations — they are drafts requiring human review, and labelling them otherwise is a material breach of these Terms;
• use the Service to assess or profile AI systems that you do not own, operate or have explicit written authorisation to assess;
• use the Service to perform tasks that qualify as a prohibited practice under Article 5 AI Act against third parties;
• resell, sublicense or expose the Service as a white-labelled product without a written partner agreement with Synaptico;
• share account credentials, bypass seat-based licensing, or automate the Service in ways that circumvent tier-based usage quotas;
• use the Service as a channel to send unsolicited commercial communications, phishing, or other content that would damage Synaptico’s reputation or the deliverability of our outgoing email;
• attempt to cause the underlying LLM to ignore its safety instructions or to reveal Synaptico’s internal system prompts.

2. Reporting abuse

If you observe any breach of this AUP, please report it to [abuse@synaptico.com — TBC]. We investigate every report in good faith.

3. Consequences of breach

Depending on severity, consequences may include: warning, throttling, suspension of the affected feature, suspension of the entire account, termination of the subscription, recovery of costs we incur because of the breach, and (where applicable) reporting to competent authorities.