Report a serious incident

The SLA clock starts the moment the reporter becomes aware of the incident. Capture as much factual detail as available now — you can update the record during investigation.

1. Reporter context

Your role for this system*

Provider

Art. 73 direct reporting

Deployer

Art. 26(5) contribution

AI system involved

2. Severity classification (drives SLA)

Widespread infringement or critical-infrastructure disruptionSLA 2 days

Art. 73(2)(a): widespread infringement (defined in Art. 3(61)) or serious & irreversible disruption of critical infrastructure management. The fastest reporting deadline.

Death of a personSLA 10 days

Art. 73(2)(b): where the serious incident resulted in the death of a person. Report within 10 days of becoming aware.

Other serious incidentSLA 15 days

Art. 73(2)(c): any other incident meeting Art. 3(49) — serious harm to health, property, environment, or fundamental-rights infringement. 15-day deadline.

Incident categories (Art. 3(49)) — tick all that apply

Death / serious harm to healthSerious & irreversible critical-infrastructure disruptionInfringement of fundamental-rights obligationsSerious harm to property or environment

Multiple categories may apply to a single incident.

3. Timeline (SLA clock starts at 'became aware')

Incident occurred at*

Reporter became aware at*

Starts the Art. 73(2) clock

📅 Based on your selected severity, you have 15 days from becoming aware to notify the market surveillance authority.

4. Location & receiving authority

Country of occurrence (ISO-2)*

Market surveillance authority

Auto-filled from country if available

5. Factual description

One-line summary*

Full description*

What happened, when, where, who was involved

6. Harm and affected persons

Harm description

Persons affected (number)

Categories of affected persons

7. Mitigation & preliminary analysis

Immediate mitigation taken

Preliminary cause analysis

8. Evidence references

Log / evidence pointers

Log IDs, timestamps, file locations — do not include the evidence itself

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